We are sharing with you PAL’s new normal during flights. This was sent to us last June 02, 2020. We hope this will give you information that you will need on your future flights.
To our valued passengers:
We at Philippine Airlines hope you are safe and well during these unprecedented times. As we get ready to fly again, we’re adding more safety measures to protect you. In line with the highest standards, here is what you can expect to ensure that you enjoy a healthy, safe, and clean environment on your next PAL flight.
Before the Flight
All passengers must bring their own face mask to use at the airport and throughout the flight. Infants up to 2 years old are exempted. We allow surgical, ear loop, or do-ityourself masks, as well as other protective shielding, except for flights to/from countries with specific requirements.
We encourage passengers to bring their own sanitizers and
their onboard travel essentials. You may bring hand sanitizers with maximum content of 70% alcohol, up to 10 pcs of 100ml as part of carry-on.
All carry-on items must be limited to 2kgs of small personal items. We will transfer 5kgs from your carry-on bag allowance to your check-in baggage allocation.
Online check-in is encouraged. We urge passengers to arrive early at the airport: 4 hours prior to departure from Manila (International flights) and 3 hours prior to departure for Manila (Domestic flights) and other airports.
Point of Booking
All ticket offices will have thermal scanning, managed social distancing, and transparent counter barriers. Our service personnel will be equipped with face masks and gloves. We will implement a no-mask-no-entry policy in our ticket offices.
At the Airport
We will do our best to enforce social distancing while passengers are waiting, on-queue, or inside PAL shuttle buses. Passengers can expect thermal scans at entry points, distribution of locator forms that they would need to fill up, sanitizers available at designated areas, and other security checks. Our airport staff will be equipped with face masks. Passengers must also wear their face mask all the time.
Mabuhay Lounge
All PAL Mabuhay Lounges will have sanitizing floor mats at the entry points. Meals will be served in sealed packaging, while beverages will be served ondemand. Hand sanitizers will be available. All lounge staff will likewise wear protective gear.
Inside the Aircraft
PAL’s entire fleet of aircraft will continue to undergo rigorous cabin cleaning and disinfection. All contact surfaces are wiped down using stronger cleaning agents and our HEPA filters are maintained regularly.
During the Flight
- Inflight Service: Our cabin crew will wear full Personal Protective Equipment (PPE). They will practice a simplified inflight service approach that minimizes frequent contact.
- Meals: We will continue to follow strict Hazard Analysis Critical Control Point (HACCP) procedures when preparing inflight meals. Meals and snacks will continue to be in sanitized containers or secure packaging.
- Seating: Passengers can look forward to Social Distancing cabin seating options.
Please note that this list may be updated regularly. Detailed guidelines on all passenger requirements, as well as updates on our flight schedules can be found by clicking the link below:
We are working for the eventual full restoration of our flights, subject to the status of local and international regulations. Rest assured that your health and safety is always our first and most important concern.
